A washing machine hose lets go at 2am and suddenly your Mertens laundry room is underwater — that's the exact moment our dispatch line is built for, with a technician routed before you've finished mopping the first puddle.
Call +1-844-578-1604
Crews staged inside Mertens limits
Written estimate, no hidden line items
IICRC-certified technicians on every truck
Ask a Mertens homeowner who's dealt with a burst pipe at 3am and, if they called us, they'll tell you the same thing: someone answered, and someone showed up. That's the whole model.
Our Mertens dispatch desk is staffed around the clock by people, not an automated queue, which matters most at exactly the hour you're calling.
Ongoing training matters more to us than a certificate on the wall — drying standards and equipment change, and our crews train against the current standard, not the one from five years ago.
Not every water problem announces itself with a flooded floor. Most start quietly, and catching one of these signs early is usually the difference between a same-day fix and a much bigger repair.
Repainting over a recurring ceiling stain treats the symptom, not the leak still feeding it from above or behind the surface. The stain returning is the actual diagnosis.
A musty note that wasn't there a season ago usually means microbial growth has started somewhere behind a wall or under flooring, well before you can see anything.
Hardwood cupping at the edges, laminate lifting at the seams, or carpet that stays spongy days after you last noticed water — all three point to moisture sitting against the subfloor.
Catching a hidden leak through the water bill is far cheaper than waiting for it to surface as a flooded room.
Wallpaper that suddenly lifts at the seams after holding fine for years often signals a change in the humidity or moisture level inside that wall cavity.
Dark spotting around grout lines or window frames is frequently the first visible sign of a developing moisture problem.
Catching two or more of these signs at once usually means it's past time for a proper inspection.
Treating Structural Drying as a single continuous job, rather than a series of handoffs, is what keeps timelines shorter and documentation consistent.
The equipment on our trucks scales up or down to the job, but the process — assess, extract, dry, verify, repair — doesn't change.
The first hour after a water loss decides how much of the structure is salvageable, which is why extraction is always the first truck-mount job, not an afterthought behind paperwork.
We don't call a structure dry based on a visual check — the moisture meter has the final say before equipment comes down.
Blackwater intrusions call for full PPE, controlled removal of porous materials that can't be sanitized, and hospital-grade disinfection before any reconstruction starts.
Antimicrobial treatment on studs, subfloor, and other porous surfaces happens during the drying phase, especially anywhere that stayed wet more than 48 hours.
One contract from extraction through reconstruction means you're not managing two separate companies and two separate invoices.
Furniture, electronics, and documents get assessed on-site, with salvageable items cleaned and stored while the space dries.
Four steps, no guesswork — here's exactly what happens between your call and a verified-dry structure.
Dispatch gathers just enough detail to load the right equipment before the truck leaves the lot.
Photo and moisture documentation happens before any equipment gets touched, which protects your insurance claim later.
Standing water comes out first with commercial extraction equipment, then air movers and dehumidifiers go to work based on the readings just taken.
Final verification is where corners often get cut industry-wide; we treat it as mandatory.
We built the checklist below around the actual complaints people have about restoration companies in general, then made sure Aqua Guard Water Damage doesn't repeat them.
We'll show you the credentials before we show you the invoice, if that's what puts you at ease.
Regionally staged trucks mean a crew often arrives before a national chain's call center finishes the intake questionnaire.
We'd rather have the pricing conversation upfront than after the job's already underway.
Every job closes with a documented re-inspection, not a handshake and an invoice.
We'd rather run a dehumidifier an extra day on our dime than sign off on a reading we're not confident in.
This isn't marketing copy — it's the actual checklist our crews sign off against before a job is marked complete.
Call +1-844-578-1604Whether your address sits in 76666 or a neighboring zip, the same crew and the same response standard applies.
Coverage extends past the city core into the surrounding Mertens suburbs, so an outlying address isn't treated as a second-tier call.
"I've dealt with contractors before who talk a big game and disappear. The crew here in Mertens actually showed up on time and stayed in touch through the whole drying process."
Renee A., Mertens"They found mold starting behind our baseboards before it spread and handled containment properly instead of painting over it like a previous company tried."
Owen D., Mertens"The sewage backup in our basement bathroom got the full PPE-and-disinfection treatment, and they walked me through exactly why certain materials had to go."
Fatima J., Mertens"Every cost question got a straight answer, even the awkward ones, which is more than I can say for the last two contractors I dealt with."
Lucas P., Mertens"Getting a daily drying log meant we always knew where the job stood instead of a vague verbal update."
Grace T., Mertens"Working a commercial job around our business hours could have been a scheduling nightmare, but they made it simple."
Nathaniel W., Mertens"A cracked supply line under our kitchen sink went unnoticed for days, and by the time we called, the subfloor was saturated. They only replaced what actually tested wet, not the whole floor."
Bianca H., Mertens"They explained the crawl space drainage issue in plain terms instead of technical jargon, and fixed it on the spot rather than scheduling a separate trip."
Derek S., Mertens"Our upstairs bathroom leaked into the kitchen ceiling below and the crew traced it back to a failed wax ring on the toilet, not just patched the visible ceiling stain."
Melissa C., Mertens"Being out of town when it happened was stressful enough — having a crew that could work directly with our property manager made it manageable."
Victor N., Mertens
